Partial List of Members & Speakers

1) Example Larger Companies:

  • Accenture, Julio Hernandez, Director of CRM Global Services Line
  • Agilent Technologies, John Prouty, Strategic Customer Experience Manager
  • Arise Virtual Solutions, Carmine Izzi, VP and General Manager, Client Results
  • Barclays Capital, Neil Rebeugeot, COO of Project Controls and Workplace Management
  • BellSouth, Todd Stephens, Director of the Services Group
  • Best Buy, Julie McFall, Director, Customer Experience
  • Boston Consulting Group, Andy Maguire, Senior Partner and Managing Director
  • Broadcom, Carlos Negrete, Senior Director, Customer Service
  • Capital One, Kathleen Reynolds, VP Ops
  • CDS Global, Tammy Snyder, General Manager, Customer Service and Operations
  • Charles Schwab, Mark Helliker, SVP
  • Citrix, Geoff Rotunno, Senior Director, Global Customer Support
  • Cox, Lewis Simons, Executive Director, Online Customer Care
  • Del Monte Foods, Lauren Smith, Senior Manager, Customer Service
  • DHL Expres, Clare Buchanan, VP Customer Service
  • Forrester Research, Grey Held, Director of Data Client Services
  • FPL Group, Melissa Miller, Director of Employee Relations
  • Go, Miguel Lopez, VP Customer Care
  • Harris, James Sakaguchi, VP, Global Services & Support
  • HCA HealthCare, Natalie Seaber, Director of Emergency Services
  • John Wiley & Sons, Rich Bigger, Director of Customer Relations
  • Marriott, Keith Kocarek, Vice Presdient, Customer Advocacy
  • McKee Medical Center, Sandra Scott, Director, Service Excellence
  • Oracle, Alan Cook, Director, ACS Service Management
  • Pitney Bowes, Cliff Martz, VP North American Customer Service
  • Roche Diagnostics, Cheryl Duwve, VP Customer Support
  • Sabre Holdings, Jean Shaw, Director of Global Customer Support
  • Siemens, Ron Nicholson, VP, Global Service Infrastructure
  • SunTrust Bank, Sheri Malmgren, VP/Client Experience
  • Symcor, Cory Longman, Director, Service Management Centre
  • Trane, Greg Parker, Director, Service & Training
  • Wellstar, Stephanie Clark, Director, Service Coaching
  • Yum Brands, Rusty Hagemann, Senior Director, Corporate Services
2) Small & Medium Sized Companies Seeking Innovation and Competitive Advantages.
  • Acadian Asset Management
  • ADM Computing
  • ALSAC/St. Jude
  • Altisource Portfolio Solutions
  • Ansafone Communications
  • Ariens Company
  • ARUP Laboratories
  • Auto Auction Services Corp.
  • BankPlus
  • Caron Renaissance
  • Cavender Audi
  • Cloud 9 Living
  • Coburn Technologies
  • Dot Foods
  • Ecore International
  • EyeMed Vision Care
  • FDB
  • Geisinger Health Plan
  • Guarantee Trust Life Insurance Company
  • IDI Composites International
  • Illumina
  • Itron
  • Jackrabbit Technologies
  • Java City
  • KAR Auction Services
  • Karmak
  • Ka-Vo-Kerr Group
  • LenderLive Network
  • MAsterBrand Cabinets
  • Metro Business Systems
  • Miraca Life Sciences
  • MKS Instruments
  • and many more . . .
Note: Once you join we will send you access to a full directory of all members and speakers.
          (the above is only a partial list not frequently updated).

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"I find it very invigorating to learn from others and adapt ideas from others, rather than always assuming our way is the best way. Sometimes others have better ideas than we do."
- Larry Quinlan, Deloitte

"The staff and facilitators are wonderful!"
- Shirley Weis, Mayo Clinic

"I think you provide excellent value for the cost of membership."
  - Olaf Rove, TCI

"When you can get a glimpse of what is going on in the market, even a tiny glimmer of what can happen, you'll be able to jump on a new trend and get ahead of your competition."
- Kerry Desberg, Owens Corning