Main Goals of the Association?


• Learn. Come learn how other Customer Service Leaders rose up and strategies to move professionally forward.

• Discover. Success stories and and ideas you did not know existed plus feedback on what works.

• Connect. Mingle with other top Customer Service Leaders Association to pick up on best practices, mentors, and ideas.


How Soon Can I Login to the Online Resources?

You may login to view the Customer Service Leaders Association Community online resources (included in your registration) immediately after registering/joining (note: use your email as the password the first time and you will then be prompted to create a unique password).


About the Planning Organization?

The Customer Service Leaders Association Association is a fast growing membership organization committed to the development and advancement of leaders in the corporate arena. Each of our 30 metro-based chapters features successful top local executives who volunteer to share their ideas, strategies, and what worked for them with other rising and aspiring women at our monthly meetings or annual conferences. The overall planning of the Customer Service Leaders Association Association's yearly events and chapter meetings is managed by the Executive Summits which is dedicated to supporting a number of associations globally. The co-planners of the conference series are:

Shelley Taft  
Shelley joined the team 14 years ago and serves as a Senior Program Director responsible for events planning and speaker selection for a number of our events. Before joining our team she had a similar role with Vistage (a worldwide association of CCOs) for 12 years.

Ginger Whatley  
Ginger is an accomplished events manager with a proven record of planning dynamic events with diverse audiences. She has particular expertise in strategy and events participation. She holds a Bachelor of Arts in Journalism from the University of Georgia.

Melissa LeEllen  
Melissa plans, directs and initiates marketing for a number of our events. She has extensive success both in events planning and communications across a number of industries. She holds a Bachelors of Science from Augusta State University.

Barbara Willis  
Barbara is responsible for keeping our planning team on task and efficient. Barbara is highly personable, communicating directly with our speakers and members to ensure their expectations and outcomes are exceeded before and after event day.

Maria O'Mailey  
Maria is helping along our product line with event planning and speaker booking. Maria is highly diversified and has studies all across the globe, including her masters degree in Communications and Globalization from Aalborg University.

  Ginger Whitley  
Ginger is responsible for events planning and moderation across a number of our key conferences and events. She holds a Bachelors in Management and holds her MBA from the University of Phoenix.


Lori Evans  
Lori serves as an Events Planner and Moderator responsible for events planning and speaker selection for a number of our events. She has a deep background in special events, expos, and trade shows. She was a Communications Major at Hofstra University.

Julie Carpenter  
Julie leads our research and publications function responsible for member services. These include meeting summaries, monthly book summaries, best practices and news. She has a Master of Professional Writing from the University of Memphis.

Julie Carpenter  
Shannon is responsible for moderation and events planning across a number of our event product lines. She has vast experience in customer service, communications and consultant work.

Shelly Fisher    
Shelly joined our team late last year for Shelly Fitz-gerald who left to pursue other opportunities. She serves as an events planning director responsible for key events, chapter speaker and event planning, and responsibility for our annual conferences.

May I Cancel?

Yes, you may cancel for a full refund until the 2nd month of membership or if sooner, a week before a main in-person event at which time we will have paid the hotel for your meal and seating costs which is most of the registration expense. You may wish to keep your registration as then you will automatically receive recordings of all the speakers and you will also have access to the Customer Service Leaders Association Community for a full year (new speakers monthly, articles, book of the month, mentoring access and more. If you still wish to cancel please start a chat.


May I Be a Sponsor or Speak?

Potentially yes, if your product or service adds value to the participants. Please see the Sponsorship page for more info. If you have a special story or topic that would inspire the audience please send it to Shelly@customercerviceleaders.org.org for consideration


How Did You Find Me?

It is always from one of two sources. Either a past registrant suggested your name to be invited to this year's conference, or we researched your name, title and what you do on LinkedIn and thought you would be a good fit with the other attendees.


Are there Continuing Education Credit Hours (i.e. CEUs, CPEs, etc)?

Not automatically as credit approvals are state-by-state but you can manually submit the agenda in most states for credit. Also if you login you can print a completion certificate if needed for each speaker's presentation.


How Much is the Registration Fee to Attend?

Go the the Event page to view the registration fee.


Registration Terms?

Our full attendee registration terms are located  Here


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"The Mix of presenters was very valuable/interesting. Enjoyed the Panel discussion and open audience Q&A."  - Tia Bryant, S Phase

"I enjoyed the conference. I thought the topics and speakers were great."  - Katelyn Stewart, Warren Averett

"The conference was very enjoyable. Really felt moved and am making some positive changes in my life as we speak."  - Jennifer Efferson, The Powers Company

"I liked the diversity of speakers. The topics were relevant and enjoyed the questions and answer after each speech."  - Jeannine Blanco, East Lake Foundation

"Nice location! "  - Vicki Hall, Assurant

"All of the speakers were leaders in their careers and extremely inspiration."  - Denise Pagliarulo, AXIS Capital

"I enjoyed the entire day. The speakers were the best!"  - Susan Waits, HSI Financial Services